Terms of Use

Article 1Purpose

These Terms set out the conditions and procedures for using the Crog app, the website (crogapp.com) and related services provided by Crog (크로그, “Crog”), and the rights, obligations and responsibilities of Crog and Users.

Article 2Definitions

1. (1)
   In these Terms:

   1. 1.“App” means the mobile application ‘Crog’ provided by Crog (for iPhone and iPad, and for Android).
   2. 2.“Website” means the website operated by Crog (crogapp.com).
   3. 3.“Service” means all features that Crog provides through the App and the Website.
   4. 4.“User” means a person who uses the Service under these Terms.
   5. 5.“Device” means a phone, tablet or other device on which a User installs and uses the App.
   6. 6.“Records” means the clips (video and sound), photos, notes, book details, patterns and other material a User films, enters or saves with the App, and the videos made with the App.
   7. 7.“Book” means the unit in the App in which a User gathers Records about one project or subject, and a “book in progress” means a Book not marked as finished.
   8. 8.“Paid Services” means the monthly subscription, the yearly subscription and the lifetime purchase.
   9. 9.“App Marketplace” means the App Store (Apple) and Google Play (Google).
2. (2)
   Terms not defined in these Terms have the meanings given by applicable law and general practice.

Article 3Posting and effect of these Terms

1. (1)
   Crog posts these Terms on the Website, and makes them available in the App’s settings and on the purchase screen for the Paid Services, so that Users can easily review them.
2. (2)
   These Terms apply to all Users of the Service.
3. (3)
   A User who does not agree to these Terms may stop using the Service and delete the App.

Article 4Changes to these Terms

1. (1)
   Crog may amend these Terms to the extent that doing so does not violate the Act on the Regulation of Terms and Conditions or other applicable laws.
2. (2)
   When Crog amends these Terms, it will announce the effective date, the changes and the reasons on the Website and in the App from at least 7 days before the effective date until the day before it.
   Changes that are unfavorable to Users or otherwise material will be announced from at least 30 days before the effective date until the day before it, and Users will also be notified separately, such as through a notice shown in the App after an app update.
3. (3)
   If, when notifying Users separately under the proviso to paragraph (2), Crog clearly states that a User who does not object before the effective date will be deemed to have agreed to the change, and the User does not object before the effective date and continues to use the Service, the User is deemed to have agreed to the amended Terms.
4. (4)
   A User who does not agree to the amended Terms may stop using the Service and cancel the subscription.

Article 5Matters not covered by these Terms

1. (1)
   Matters not provided for in these Terms, and the interpretation of these Terms, are governed by the Act on the Regulation of Terms and Conditions, the Act on the Consumer Protection in Electronic Commerce, the Content Industry Promotion Act and other applicable laws of the Republic of Korea, or by commercial practice.
2. (2)
   For the App downloaded from the App Store, Apple’s Licensed Application End User License Agreement also applies, alongside these Terms.
   However, where that agreement differs from these Terms or is not effective under the laws of the Republic of Korea (such as limits on the amount of damages, exclusions of warranties, and governing law and jurisdiction), these Terms prevail.
3. (3)
   If any provision of these Terms is held invalid under applicable law, the remaining provisions remain in effect.

Article 6The Service

1. (1)
   The Service consists of the following:

   1. 1.Features for leaving and organizing Records, such as filming clips and taking photos, the bookshelf, Books, notes and editing
   2. 2.Features for joining Records in date order into a video, and for saving and sharing that video
   3. 3.A feature for exporting Records as files (‘Export as Files’)
   4. 4.A feature that keeps deleted Records for 30 days so that they can be recovered (‘Recently Deleted’)
   5. 5.A feature that keeps Records in sync between iPhones and iPads that use the same Apple Account, through iCloud (free)
   6. 6.A feature for sending Books to others (‘Sending books’; paid; iPhone and iPad)
2. (2)
   Crog does not operate any server that collects or stores Records; the App runs on the User’s Device.
3. (3)
   Features of the Service may be provided differently or restricted depending on the type of Device, the operating system version, the Device’s available storage and other factors.
4. (4)
   Crog improves the Service through updates, and the appearance or names of features may change as a result.

Article 7Changes to and temporary suspension of the Service

1. (1)
   Where there are reasonable grounds, such as improvement of the Service or technical or operational necessity, Crog may change all or part of the Service, in which case it will announce the changes on the Website or in the App in advance.
2. (2)
   All or part of the Service may be temporarily unavailable in the following cases:

   1. 1.When maintenance, repair or updating of the App is needed
   2. 2.When there is maintenance, an outage or a policy change affecting a service that Crog does not manage, such as an App Marketplace, an operating system, iCloud or a telecommunications network
   3. 3.In the event of natural disaster, war, power failure or other force majeure
3. (3)
   Changes that reduce or remove features of the Paid Services will be announced at least 30 days before they take effect.
   Subscribers disadvantaged by such a change will receive a refund for the remaining subscription period, and lifetime purchasers will be compensated in accordance with Korea’s Consumer Dispute Settlement Criteria.

Article 8Ending the Service

1. (1)
   If Crog intends to end the Service, it will announce this in the App and on the Website at least 30 days before the end date.
2. (2)
   Even if the Service ends, Records stored on Users’ Devices are not deleted.
3. (3)
   Refunds and compensation for the Paid Services upon the end of the Service are governed by Article 7(3).

Article 9Paid Services and prices

1. (1)
   The types, prices and contents of the free service and the Paid Services are as shown in the table below.

1. (2)
   Prices shown are US prices, before any applicable sales tax.
   In other countries, the price displayed in the App Marketplace of that country applies.
2. (3)
   Up to 3 books in progress can be used free of charge, and Crog provides this as a trial of the Paid Services.

Article 10Payment and auto-renewal

1. (1)
   Paid Services are paid for through the User’s App Marketplace account, and payment methods, payment procedures and other payment matters are governed by the terms and policies of that App Marketplace.
2. (2)
   Monthly and yearly subscriptions renew automatically for the same period at the same price unless the User cancels.
   A User who does not wish to be charged for the next period must cancel at least 24 hours before the current period ends.
3. (3)
   If Crog raises a subscription price, it will, under Article 13(6) of the Act on the Consumer Protection in Electronic Commerce, obtain current subscribers’ separate consent, within the 30 days before the increase, to the date of the change, the prices before and after and the payment method, and will inform them of the conditions and method of cancelling and its effect.
   The subscription of a User who does not consent will not renew at the higher price.

Article 11Cancelling a subscription

1. (1)
   A User may cancel a subscription at any time.
   After cancellation no further payment is taken, and the Paid Services remain available until the end of the period already paid for.
2. (2)
   A subscription is cancelled as follows:

   1. 1.iPhone and iPad: Settings › (your name) › Subscriptions › Crog › Cancel Subscription
   2. 2.Android: Google Play › Profile › Payments & subscriptions › Subscriptions › Crog › Cancel subscription
3. (3)
   Ending a yearly subscription early and receiving a refund for the remaining period is governed by Article 13.

Article 12Withdrawal

1. (1)
   A User may withdraw from a purchase of Paid Services within 7 days of the purchase date, and if the User has not used the Paid Services, Crog refunds the full amount paid.
2. (2)
   Notwithstanding paragraph (1), once a User has started using the Paid Services (meaning the User has increased the books in progress to 4 or more, filmed in a book that had been ‘Resting’, or sent a Book), the monthly subscription and the lifetime purchase cannot be withdrawn, under Article 17(2)(v) of the Act on the Consumer Protection in Electronic Commerce.
   Under Article 17(6) of that Act, Crog offers a trial by allowing 3 books in progress free of charge, and states on the payment screen that withdrawal is restricted.
3. (3)
   A yearly subscription may be withdrawn within 7 days of purchase even after the User has started using the Paid Services.
   In that case Crog refunds the amount paid minus the charge for the days used up to the date of withdrawal, and charges no cancellation fee.
4. (4)
   If a minor purchases Paid Services without the consent of a legal representative, the minor or the legal representative may cancel the purchase, except where applicable law provides otherwise, such as a purchase within the scope of property the legal representative has permitted the minor to dispose of.

Article 13Ending a yearly subscription early

1. (1)
   A yearly subscriber may terminate the contract at any time during the subscription period.
2. (2)
   If the User terminates more than 7 days after the purchase date, Crog refunds the amount paid minus the charge for the days used up to the date of termination and a cancellation fee of 10% of the charge for the remaining period.
   However, no cancellation fee is deducted where the termination is due to a cause attributable to Crog.
3. (3)
   Termination within 7 days of the purchase date is governed by Article 12.

Article 14How refunds are made

1. (1)
   Refunds are requested from the App Marketplace where the purchase was made.
   For the App Store, select ‘Request a refund’ at reportaproblem.apple.com; for Google Play, follow Google Play’s refund guide.
2. (2)
   Where the App Marketplace has not refunded a User but a refund is due under these Terms or applicable law (such as ending a yearly subscription early under Article 13), the User may request a refund at support@crogapp.com, and Crog will refund the User directly within 3 business days of receiving the request.
   Crog may ask for the order number or other information needed to confirm the purchase.
3. (3)
   If a refund is delayed, Crog will also pay the late-payment compensation provided by law.
4. (4)
   When Crog makes a refund directly, the User must provide the account to be refunded, and Crog uses it only for the refund.
5. (5)
   When Crog makes a refund directly, the User must cancel auto-renewal in the App Marketplace, and the right to use the Paid Services for the refunded period ends on the date of the refund.

Article 15After a subscription ends

1. (1)
   Records are not deleted when a subscription ends.
2. (2)
   When a subscription ends, the 3 most recent books in progress remain usable, and the other books become ‘Resting’, in which only new filming is restricted.
3. (3)
   ‘Resting’ books can still be opened, and their videos can be saved and shared.
   Finished books are not affected.
4. (4)
   If the User subscribes again or makes the lifetime purchase, the restriction is lifted immediately.

Article 16Lifetime purchase

1. (1)
   The lifetime purchase is a one-time payment that allows use of the Paid Services without a fixed term for as long as Crog provides the Service.
2. (2)
   On Devices that use the same App Marketplace account, the lifetime purchase can be restored with ‘Restore Purchases’ in the App’s settings.
   Purchases made on iPhone or iPad do not carry over to Android, and purchases made on Android do not carry over to iPhone or iPad.

Article 17Rights to and care of Records

1. (1)
   The rights to Records belong to the User, and Crog neither receives nor uses Records.
2. (2)
   Records are stored only on the User’s Device (including the User’s iCloud when iCloud sync is used), so the User is responsible for keeping and backing up Records.
   The User must keep important Records separately, for example through a Device backup, ‘Save to Photos’ or ‘Export as Files’.
3. (3)
   Books, clips, photos and pattern pages deleted in the App are kept in ‘Recently Deleted’ for 30 days and then deleted automatically.
   Records the User removes with ‘Delete Now’ or ‘Delete All’ are deleted immediately and cannot be recovered, and deleting the App deletes all Records stored on the Device.
   However, when iCloud sync is used, Records stored in iCloud remain.
4. (4)
   Files the User saves outside the App or sends to others, for example with ‘Save to Photos’ or ‘Export as Files’, are not managed by Crog.
   Exported photos may retain information from the original photo, such as where it was taken, so the User should take care when sending them to others.

Article 18Protection of personal information

Crog protects Users’ personal information in accordance with the Personal Information Protection Act and other applicable laws, and matters concerning the processing of personal information are set out in the Privacy Policy.

Article 19Sending books

1. (1)
   Before sending a Book, the sending User must confirm that the people appearing in its photos and videos have consented, and that the User has the right to send any works of others it contains, such as patterns.
2. (2)
   Books are sent through Apple’s iCloud sharing or as files.
   Crog does not receive or store sent Books and therefore cannot review, modify or delete their contents.
3. (3)
   The User who sent a Book is responsible for its contents.
4. (4)
   If a received Book infringes rights or has another problem, the receiving User may delete it in the App and may notify Crog at support@crogapp.com.
   On receiving such a notice, Crog will review it and take the measures required by applicable law.

Article 20User obligations

When using the Service, Users must not:

1. 1.create, send or spread Records that infringe the rights of others, such as copyright, portrait rights, personal information or privacy;
2. 2.create or send footage or information prohibited by law;
3. 3.except as permitted by law, modify, reverse-engineer or disassemble the App, or copy or distribute all or part of it;
4. 4.circumvent payment or use the Paid Services by fraudulent means; or
5. 5.otherwise violate applicable laws or these Terms.

Article 21Damages

1. (1)
   Crog and Users may claim damages under applicable law and these Terms if they suffer loss due to a cause attributable to the other party.
2. (2)
   Damages payable by Crog are limited to ordinary loss; loss arising from special circumstances is compensated only if Crog knew or could have known of those circumstances.
3. (3)
   If loss occurs or increases because the User did not take measures to prevent or reduce it, such as the backups described in Article 17(2), Crog’s liability is reduced accordingly.
4. (4)
   If a User causes loss to Crog by violating these Terms or acting unlawfully, that User must compensate Crog for the loss.
5. (5)
   If Crog receives a claim for damages or other objection from a third party because of a User’s unlawful act or breach of these Terms in using the Service, that User must hold Crog harmless at the User’s own responsibility and expense, except to the extent that the matter is attributable to Crog.

Article 22Limitation of Crog’s liability

1. (1)
   Crog is not liable for failing to provide the Service when it cannot do so because of natural disaster, war, power failure, telecommunications failure or other force majeure.
2. (2)
   Crog is not liable for disruption of the Service or loss caused by a cause attributable to the User.
   However, where Crog is also at fault, Crog is liable to the extent of its fault.
3. (3)
   Crog is not liable for loss caused by Device failure, loss or reset, operating system updates, or outages or policy changes of third-party services that Crog does not manage, such as App Marketplaces, iCloud and telecommunications networks, unless Crog acted intentionally or negligently.
4. (4)
   Crog is not liable for the contents of Records that Users create or send to others, or for disputes between Users, or between a User and a third party, arising through Records or the sending of Books, unless Crog acted intentionally or negligently.
5. (5)
   Crog is not liable for content and services provided by third parties, such as other websites or YouTube opened in the App, unless Crog acted intentionally or negligently; the terms and policies of those third parties apply to them.
6. (6)
   Crog is not liable for loss suffered by a User who has not purchased the Paid Services while using services provided free of charge, except where the loss is caused by Crog’s intent or gross negligence, or where the Personal Information Protection Act or another applicable law specifically provides otherwise.
7. (7)
   Crog does not warrant that the Service will work without error on every Device or that it is fit for a User’s particular purpose.
   This does not apply to the features and quality of the Service that Crog has represented on an App Marketplace, the Website or elsewhere, and Crog will endeavor to fix defects in the Service without delay once it becomes aware of them.
8. (8)
   Nothing in this Article excludes liability for Crog’s intent or gross negligence, or any liability that cannot be excluded under applicable law.

Article 23Resolving disputes

1. (1)
   Crog receives Users’ opinions and complaints at support@crogapp.com and handles them without delay; where this is difficult, Crog will inform the User of the reason and the expected schedule.
2. (2)
   If a dispute arises concerning use of the Service, a User may seek counseling from Korea’s 1372 Consumer Counseling Center (1372 within Korea, ccn.go.kr) or apply for relief to the Korea Consumer Agency.

Article 24Governing law and jurisdiction

1. (1)
   These Terms and the use of the Service are governed by the laws of the Republic of Korea.
2. (2)
   Lawsuits concerning disputes between Crog and a User are to be brought before the court having jurisdiction under Korea’s Civil Procedure Act.
   However, lawsuits concerning transactions in the Paid Services fall under the exclusive jurisdiction of the district court for the User’s address (or residence, if there is no address) at the time the suit is filed, under Article 36 of the Act on the Consumer Protection in Electronic Commerce.
3. (3)
   Nothing in these Terms limits the rights that the law of a consumer’s country of residence grants to consumers living outside the Republic of Korea.

Business information

Company

Crog (크로그)

Email

support@crogapp.com

Supplementary provision

These Terms take effect on October 28, 2026.

Previous version

Version posted on October 28, 2026 — replaced by this version before the app’s release