Support
Stuck somewhere, or wish something worked differently?
Email us.
- Reply
- Usually within 3 days
- Your device and OS version (e.g. iPhone 17, iOS 27)
- Your Crog version
- Which screen you were on and what you tapped
FAQ
Getting started
Do I need to sign up?
No. Download it, open it, and start.
Can I use it if I don’t knit?
Yes — make an everyday log shelf and keep 2.5 seconds of cafés, trips, dates, even your cat at home.
Everyday videos show the date and time instead of the completion.
Do photos go into the video?
No — only the 2.5-second clips are joined into the video.
Photos gather separately in the book’s Photos tab.
Records and videos
How do I save my video?
Tap ‘Save · Share’ in the book’s Clips tab to save it to Photos or send it right away.
Saving and sharing videos is free.
Where are my records stored?
Clips, photos and notes are stored on your phone, and on iPhone in your own iCloud too.
Crog never receives your records and can’t see them.
How do I move to a new phone?
When you move to a new iPhone with Quick Start or an iCloud backup, Crog’s records move with it.
On a new iPhone that uses the same Apple Account, open Crog and your records in iCloud carry on.
How do I delete records?
Tap ‘Delete book’ in a book, and its clips and photos are deleted with it.
Deleted items stay in Settings › Recently Deleted for 30 days, where you can recover them, and are then removed for good.
Deleting the app deletes all of Crog’s records on your device.
Records in iCloud remain.
Payment and subscriptions
How much can I use for free?
Up to 3 books in progress are free.
Finished books don’t count toward the 3, and saving and sharing videos is free too.
What happens to my books if I stop subscribing?
Nothing is deleted.
Your 3 most recent books carry on, and the rest go ‘Resting’ — only new filming pauses.
Subscribe again and they open right up.
How do I cancel my subscription?
On iPhone and iPad: Settings › your name › Subscriptions › Crog › Cancel Subscription.
On Android: Google Play › Profile › Payments & subscriptions › Subscriptions › Crog › Cancel subscription.
After cancelling, you can keep using it until the end of the period you’ve paid for.
How do I get a refund?
For App Store purchases, choose ‘Request a refund’ at reportaproblem.apple.com.
For Google Play purchases, follow Google Play’s refund guide.
If you bought less than 7 days ago, haven’t used the paid features, and didn’t get a refund — or you want to end a yearly subscription early and get back the value of the remaining period — let us know by email.
Details are in the Terms of Use (Article 12, Article 13 and Article 14).
How do I restore a purchase on a new phone?
On a device that uses the same Apple Account (Google Account on Android), tap ‘Restore Purchases’ in the app’s settings.
Is Crog on Android?
Yes — it’s coming to Google Play too.
＋1 on the Lock Screen and sending books work on iPhone only for now.
Other
Where can I find the app version?
On iPhone, go to Settings › General › iPhone Storage › Crog (on iPad, iPad Storage).
On Android, it’s at the bottom of Settings › Apps › Crog.
How is my personal information handled?
Crog doesn’t receive your records.
You’ll find the details in the Privacy Policy.
Business information
- Company
- Crog (크로그)
- support@crogapp.com